FAQ
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure fast shipping. If you need to modify or cancel your order, please contact us at info@nucollection.shop as soon as possible. We will do our best to accommodate your request.
Shipping & Delivery
Where do you ship from?
We ship from various locations depending on the product. Our fulfillment centers ensure that your order reaches you as quickly as possible.
Do you offer free shipping?
Yes! We offer free standard shipping on most orders. Some exclusions may apply based on location or product type.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary by location:
- U.S. Orders: 5-10 business days
- International Orders: 7-20 business days
Once your order ships, you will receive a tracking number via email.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping, but we are working on providing this option soon!
Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order, as long as the item is in its original condition, unused, and with all tags attached.
How do I start a return or exchange?
To initiate a return, please contact our support team at info@nucollection.shop with your order number and the reason for your return. We will guide you through the next steps.
Do you offer refunds?
Yes, once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process.
What if my item is damaged or defective?
If you receive a damaged or defective item, please email us at info@nucollection.shop with photos of the issue, and we will send a replacement or issue a refund.
Products & Availability
Are your products authentic?
Yes! We are an authorized retailer of all the brands we carry, ensuring every item is authentic and high-quality.
What if an item is out of stock?
If an item is out of stock, we recommend signing up for restock notifications on the product page or checking back soon, as we frequently restock popular items.
Contact & Support
How can I contact NU Collection?
For any questions or concerns, you can reach us at:
📧 info@nucollection.shop
📍 Our support team is available Monday - Friday, 9 AM - 5 PM (EST).