Shipping policy
At NU Collection, we are committed to providing a seamless shopping experience with fast and reliable shipping. Below, you’ll find all the details about our shipping process, estimated delivery times, and policies.
Processing & Shipping Times
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
Estimated Delivery Times
- United States: 5-10 business days
- International Orders: 7-20 business days
- Shipping times may vary due to customs delays or carrier issues beyond our control.
Shipping Rates & Options
Free Shipping
We offer free standard shipping on most orders. Some exclusions may apply depending on location or product category.
Expedited Shipping
At this time, we do not offer expedited shipping, but we are working on providing this option in the future.
International Shipping
We ship worldwide! International shipping times and rates vary by destination. Please note that customs fees or import duties may apply, which are the responsibility of the buyer.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number.
- Please allow 24-48 hours for tracking updates to appear in the carrier’s system.
Lost or Delayed Packages
- If your package is delayed beyond the estimated delivery time, please reach out to the carrier first, as they may have additional information.
- If your package is lost or undelivered, contact us at info@nucollection.shop, and we will assist you in resolving the issue.
Incorrect Shipping Information
- Please ensure your shipping address is correct before completing your order.
- If an incorrect address is provided, we are not responsible for lost or undelivered packages.
Questions?
If you have any questions about your order or shipping, feel free to contact us at info@nucollection.shop.